All orders take up to 72 hours to process (not including weekends). Once all orders are processed, shipping time is anywhere between 3-5 days. During holidays, processing can take up to 7 days. Natural Muurmaid is not responsible for delayed deliveries. All orders receive tracking numbers once they are shipped. If your package is delayed contact USPS with your tracking number. If you have not received a tracking number please contact customer service at:

Note: Shipping days are Tuesday and Thursday. Business days do not include weekends or holidays.